Resume
Sr. Agile Product Owner
USAA, Plano TX | Oct 2021 to August 2025
Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
- Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives
- Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs
- Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs)
- Acts as "voice of the end-user" and proactively seeks customer feedback to learn and better understand their needs and requirements
- Owns Bank agile team backlog (grooming, prioritization, and refinement)
- Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments
Sr. Business Analyst/ Business Process Analyst
Master Card, St Louis, MO | Apr 2021 to Oct 2021
- Conducted thorough analysis of existing systems to assess their suitability and scalability for the development of new systems
- Facilitated requirements gathering sessions with business users to define project scope and gather all necessary requirements
- Developed high-level documents and use cases to guide development and design teams in the execution of project concepts
- Collaborated with the UI team to design mock-up screens and prepared detailed excel mock-ups to illustrate surplus and deficit calculation algorithms
- Assisted the product owner in managing the product backlog according to priority during sprint planning sessions within the Agile methodology framework
- Played a key role in defect tracking and management, including prioritization, assignment to developers, status tracking, ensuring fixes, and providing summary reporting
- Conducted System Integration Testing (SIT) and User Acceptance Testing (UAT), managed the defect lifecycle, and tracked each defect through JIRA
Sr. Business Analyst / Business Process Analyst
USAA, San Antonio, TX | Jan 2019 to Dec 2020
- Applied in-depth expertise in developing process maps to enhance operational efficiency
- Utilized iGrafix software to create and maintain business process maps, ensuring alignment with enterprise standards for documentation
- Facilitated cross-functional collaborative teams in business meetings, ensuring key participants' involvement and effective communication
- Implemented necessary system updates and changes to meet project requirements
- Developed training materials and supporting documents for change rollouts, ensuring smooth transitions
- Participated in Sprint planning meetings to prioritize backlogs for design and development, contributing to Sprint review and retrospective meetings
- Planned and executed test cases for the application, ensuring compliance with requirements and interfaces
Sr. Business Analyst
City of Richmond, Richmond, VA | May 2016 to Dec 2018
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
- Collaborated with clients from concept through final delivery of product or service
- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
- Assisted in the planning of Win10 Migration and application testing efforts
- Conducted interviews with key business users to collect information on business processes and user requirements
- Documented business processes and analyzed procedures to see that they would meet changing business needs
Sr. Business Analyst
Capital One Bank, Richmond, VA | May 2015 to Apr 2016
- Gathered Elicit requirements using interviews, document analysis, requirements workshops, surveys, customer shadowing, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
- Evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish user requests from the underlying true needs
- Used enterprise-wide requirements definition and management systems and methodologies required
- Worked with users to measure and time process steps under direction of project managers and Business Analyst peers as needed
Business Analyst
HDFC BANK, Gujarat, India | Jan 2014 to Apr 2015
- Created and managed virtual files related to investigations in the case management system and follow-up with relevant parties to ensure completion of cases within required timeframes
- Undertook detailed research of customer and other data from internal and external sources to make informed decisions regarding proper disposition of cases
- Served as liaison for customers for professional service and support requests
- Worked in coordination with Business Relationship Managers to expand customer adoption
- Demonstrated proficiency in requirements gathering, estimation, gaining customer approval, execution, testing and delivery of professional services requests
Business Analyst
AXIS BANK, Gujarat, India | Feb 2013 to Jan 2014
- Interacted with the then existing trading application developers, BA's and customer support to achieve better understanding of existing features, desired features and their priorities
- Played a vital role in the creation and maintenance of iteration plan, documented and prioritized the scope by identifying the client's requirements
- Extended excellent customer service to all customers and prospective customers
- Maintained positive interpersonal relationships with customers and employees
- Professionally handled complex customer transactions or customer service issues with sound judgment and decision-making
- Provided award-winning customer service with a positive attitude
Education